Domestic Orders
Most orders over $75 ship free within the US (including APO/FPO addresses) via USPS Priority Mail.
International Orders
Shipping costs for all international orders will be calculated using weight-based rates. Multiple service levels are available from FedEx, UPS, USPS and DHL, and can be calculated at any time in your shopping cart.
Backorders
Orders containing out-of-stock items will be held until they are able to be shipped in their entirety.
Lost Shipments
If your order has not been received within standard shipping times (please allow extra-time for shipping delays that can occur), please contact us immediately via e-mail (info@portapilot.com).
Before a claim can be filed for a lost shipment or missing package, we must allow the U.S. Postal Service or other carrier the full time allotted for delivery. Claims must be filed according to the timetables listed below.
The timetable for filing Domestic lost packages is as follows:
USPS Priority Express: 7 to 60 Days from Shipment Date
USPS Priority: 15 to 60 Days from Shipment Date
USPS First Class: 21 to 60 Days from Shipment Date
The timetable for filing International lost packages is as follows:
USPS Priority Express International: 3 to 60 Days after Expected Delivery Date
USPS Priority International: 7 to 60 Days after Expected Delivery Date
USPS First Class International: 7 to 60 Days after Expected Delivery Date
Please allow a minimum of 48 hours for us to contact the shipping carrier regarding the missing package or full shipment.
Please contact us before issuing a PayPal claim against the order, as this will cause further delays to process.